Legal
Refund Policy
Last updated: March 2025. Please read this policy carefully before making a purchase on InfiniteLeadsHub.
Summary: InfiniteLeadsHub provides digital services and custom solutions tailored to individual client needs. All purchases are final and refunds are not permitted once a dataset has been delivered. However, if there are technical issues or the delivered service does not match the agreed-upon scope, we are committed to resolving the issue promptly. Please contact our support team for assistance.
All Sales Are Final
- InfiniteLeadsHub provides digital services and custom data solutions tailored to individual client needs. Due to the nature of digital products, all purchases are final once a dataset or service has been delivered.
- Once the service is purchased and delivered, it is considered complete and non-refundable. This policy exists because digital data is immediately accessible and cannot be "returned" in the traditional sense.
- By completing a purchase on InfiniteLeadsHub, you acknowledge and agree to this no-refund policy.
Exceptions & Technical Issues
- If there are any technical issues preventing you from accessing or downloading your purchased dataset, please contact our support team immediately.
- If the delivered service does not match the agreed-upon scope or product description at the time of purchase, we are committed to resolving the issue promptly.
- In the event of a verified delivery failure on our part — such as a corrupted file, incomplete dataset, or system error — a replacement or account credit may be issued at our discretion.
- Claims must be submitted within 7 days of the purchase date to be considered for resolution.
What We Commit To
- We are committed to delivering accurate, up-to-date B2B business contact data that matches the product description shown at the time of purchase.
- If you encounter a discrepancy between the advertised dataset and what was delivered, we will investigate and take corrective action.
- Our goal is to ensure every customer receives full value from their purchase. We take every support request seriously and aim to respond within 24 business hours.
How to Request Support
- To report a technical issue or file a support request, email us at support@infiniteleadshub.com with your order details and a description of the problem.
- Please include your order ID, the date of purchase, and any relevant screenshots or error messages to help us resolve your issue faster.
- Our support team is available Monday–Friday and will get back to you within 1 business day.
Chargebacks & Disputes
- We encourage customers to contact us before initiating a chargeback or payment dispute. Most issues can be resolved quickly through direct communication.
- Initiating a chargeback without first contacting support may result in account suspension while the dispute is under review.
- If a chargeback is found to be fraudulent or in violation of these terms, we reserve the right to pursue recovery through applicable legal channels.
Have an issue with your order?
Contact support within 7 days of purchase and we'll make it right.